NMR Service and Installation Engineer

Primary Purpose: 
  • The role is to install / repair Magnetic Resonance bench-top NMR instruments and to train customers specifically for their applications. The installation will include instrument qualification, operation and performance.
  • This role requires extensive travel and approximately 70% of time will be spent out of the office with customers
  • To provide a high level of technical knowledge that will allow the optimisation of the instrument, sample preparation and method protocols for the customer’s applications
  • As a technical specialist training customers and distributors will be a key part of the role.
Key Responsibilities
  • To achieve 100% first time installations by verifying to the customer that the instrument will run their samples and achieve acceptable results
  • Optimising instrument parameters and experimental methods to achieve customer satisfaction
  • Advise and train customers on NMR theory, calibration, maintaining calibrations using setting up samples, sample preparation, accessories and method protocols
  • Install products globally in line with the order specification to an agreed timescale
  • Perform preventative maintenance to agreed timescales and required standards
  • Produce and maintain all technical documentation relating to installations, risk assessments, quality and site reports
  • Maintain and develop own technical awareness and keep up to date with technological advances
  • Keep up to date with new product introduction programmes to ensure new releases can be supported in the field
  • Submit installation reports in a timely manner and close out any post site issues
  • Ensure visits are pre-planned to prevent delays and customers are informed of pre-visit requirements and kept informed of outstanding issues
  • Person Specification – Essential requirements unless stated
  • A technical degree in chemistry, physics or material science HND/HNC in Mechanical / Electrical engineering or equivalent experience.
  • Knowledge of bench-top NMR theory, hardware, software and applications. 
  • A proven background in the use of analytical instrumentation for process and quality control.
  • Able to optimise customer applications in the field by adjusting instrument parameters and experimental conditions. 
  • Understanding of statistics and instrument performance criteria including standard deviation, repeatability, precision, reproducibility etc.
  • Analytical approach and technical aptitude for fault finding.
  • Competent in world-wide installation with skill level gained in a highly technical Instrumentation environment 
  • Excellent teamwork and co-operation skills.
  • Good interpersonal and presentation skills essential to facilitate. communication with customers at all levels and nationalities.
  • Ability and flexibility to travel overseas to remote countries independently and at short notice.
  • Eligible to work in China and travel globally, full driving licence.

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