Field Service Engineer

Asylum Research
Key responsibilities:
  • Maintain and develop knowledge of assigned products and their common applications, undertaking appropriate training where necessary.
  • Provide various technical reports such as "field installation / repair", "incident review" and "corrective action requests" together with administration reports such as "time & expense" within the agreed standards.
  • Support marketing / sales, furnishing leads for system sales, upgrades, support contracts and other market intelligence whilst in contact with the customer.
  • Assist in knowledge transfer by training customers and other company employees when required.
  • Maintain awareness of, and minimize where possible, the level of expense incurred in day to day support activities, both in terms of time involved and parts consumed.
  • Perform work safely at all times, maintaining an up to date knowledge of health & safety requirements and operating in accordance with health and safety at work legislation.
  • Participate in training and development activities as required.
  • Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the post, which might reasonably be required.
Key capabilities:
  • Post-graduate degree in physics, chemistry, biophysics, material science, engineering or similar field. A combination of relevant education and work experience may be considered.
  • Must have experience working with Scanning Probe Microscopy (SPM) with emphasis on Atomic Force Microscopy (AFM).
  • PC knowledge, both hardware & software.
  • Ability to travel at short notice. No restrictions regarding overseas travel & length of stay.
  • Must have excellent spoken and written communication skills, fluent in Chinese (Mandarin). English is a plus.
  • Proactive, self-starter who completes activities with minimal support.
  • Initiates actions to develop new and better ways of working.
  • Problem solver under pressure.
  • Builds long-term relationships based on trust and respect
  • Organised, with solid administrative/reporting skills
  • Rounded in approach – sees bigger picture as well as own priorities and needs

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