Customer Support Engineer - PT

Key Responsibilities:
  • Respond quickly to emergency breakdowns, warranty issues, upgrades and service contract work. Provide technical troubleshooting and liaison with customers. Ensure that effective and accurate communication is maintained between all relevant parties and ensure that information is fed back to Service Management so that all files may be up-dated effectively.
  • Carry out installation and commissioning of equipment including operation and maintenance training, leading to system acceptance.
  • Help service manager to get service orders.
  • Be prepared for extensive travel on a world-wide basis.
  • Work as an individual within a team of engineers exchanging information and experiences. Liaise with the Sales and Marketing team to feedback “Voice of the Customer” information.
  • Keep up-to-date all relevant enquiry and project files on any significant information.
  • Carry out any other tasks that may be reasonably requested by the Company.
Personal Qualities:
  • Above Bachelor degree, major in Electronics or Electrical Engineering is preferred.
  • Vacuum & electronic drawing knowledge are essential. Plasma, mechanical, special gas experience are preferred.
  • Ability to fault find and implement corrective action.
  • Hands on experience of technical equipment support ideally front end wafer fabrication in the semiconductor or a related high technology electronic/instrumentation sector.
  • Willingness to travel for most of the time.


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